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Halloween Contact Lenses
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  1. About 1-800-GET-LENS Visit our About Us page for more information.
  2. Our Money Back Guarantee A guarantee shouldn't be complicated, so ours isn't. Returning your order to 1-800-GET-LENS is easy. All contact lenses and eyewear must be in their original...
  3. How to Contact Us Friendly customer service representatives are available 24/7 by phone, chat, and email to help you. 1-800-GET-LENS maintains the highest standards of customer service....
  4. What information do I need to order contact lenses? You will need the information on your prescription to order contact lenses. This information is available on either the prescription provided by your eye care...
  5. How do I order contact lenses? Ordering contact lenses with 1-800-GET-LENS is simple. Visit our How to Order page for more information. If you are still having problems, please call one of our friendly...
  6. How can I return a product? Visit our Returns and Exchanges page for more information.
  7. How do I cancel an Order? 1-800-Get-Lens is here to serve you. If for any reason you become uncomfortable with your order you may cancel your order, or any portion of it, at anytime before it has...
  8. What shipping options do you offer? 1-800-GET-LENS offers many different shipping options to suit you. Shipping times are how long it takes to ship after we verify your prescription, which can take up to...
  9. How long until I receive my order? 1-800-GET-LENS is able to stock most of the popular contact lens prescriptions. If your lens falls into one of these, then we will be able to process your order within a...
  10. Can I have my order shipped outside the United States? 1-800-GET-LENS ships worldwide. Delivery times can vary with overseas orders, but usually, it takes at least 5-10 business days to receive your contact lenses once they...
  11. Will my vision insurance pay for my contact lenses? 1-800-GET-LENS is considered an "out of network" provider by the insurance companies offering vision coverage. If you have an out-of-network contact lens benefit in your...
  12. How do I redeem a coupon? Look for the "Have an Order Code?" link in your cart. Click on the link, enter your code, and hit apply to see valid codes applied to your total.
  13. Do I need a copy of my prescription to order contact lenses? You do not need a copy of your contact lens prescription to order contact lenses. You can simply enter the name and phone number of your eye care provider in the checkout...
  14. What is prescription verification? After you place your order, we will verify your prescription by either reviewing the prescription you send us or by contacting your eye care provider. When your order...
  15. How do I know if my prescription is still valid? The expiration date should be written on the prescription itself. Under federal law, your prescription is valid for 1-2 years, depending on the state in which your eye...
  16. How do I read my prescription? Visit our How to read your contact lens prescription page for more information.
  17. Can I order contact lenses with a prescription for glasses? No, because your eyeglass prescription does not contain all of the necessary information required for a contact lens prescription. Contact lens prescriptions include...
  18. How do I update my Account Profile? Updating your account is a quick and easy process. Simply log into your account and find the section containing the information you want to update.
  19. How do I check status of my order? Checking the status of you order is easy. Log into your account and select Order History. A list of your orders will be displayed, with your latest order at the top....
  20. How do I sign in if I cant remember my password? If youve forgotten your password, simply go to the log in page. Click the "Forgot Password" link, enter you email address and and well email you a link to change your...
  21. Refer a Friend! 1-800-GET-LENS offers you a reward for everyone that you refer to our site who orders contact lenses. You will receive a 5% commission on all of their purchases. This...
  22. How do I track my referrals? You can review a list of your referral credits from your account. Checking Referral Credits: Step 1 Login to you Account Step 2 Click on 'Referral...
  23. Referral Terms and Conditions Making Referrals Everyone who is a registered customer of 1-800-GET-LENS is eligible for the Referral Program. You become a referrer of 1-800-GET-LENS when you...
  24. Hassle-Free Returns It's easy to return contact lenses at 1-800-GET-LENS. Just give us a call, and we'll take it from there. We offer a generous 30-day period from the date shipped, within...
  25. Privacy Policy Visit our Privacy Policy page for more information.
  26. Security Policy Visit our Security Policy page for more information.
  27. Terms & Conditions of Use Visit our Terms & Conditions of Use page for more information.
  28. How can I speed up my order? Send us a copy of your prescription to get your order as fast as possible. Simply take a picture of your prescription with your phone and email it to...
  29. How can I send my prescription? 1-800-GET-LENS offers three fast and easy ways to send us your current contact lens prescription and thereby speed up your order processing: Upload it when you place...
  30. Novelty Contacts FAQs Novelty (Halloween, Special Effect, FX, Theatrical) Lens FAQ Click the + sign to expand the answer to the questions you would like answered. Can I use an eye-glass...
  31. Choosing the best frames for your face shape How to choose the best eyeglasses for your face shape Theres nothing worse than buying a pair of glasses online and discovering that they just dont work for you....
  32. Brand Order Limits Most of our products can be purchased in any quantity. However, due to high demand and agreements with our partners, customers will be limited to no more than two...
  33. Returns Due to Defects Covered by 1-Year Warranty All of our frames and prescription lenses are covered by a 1-year manufacturer's warranty. If you notice any defects in your frame or lenses that are covered under our...
  34. Frame Size Chart Need More Help? Talk to an Eyewear Specialist 24/7 1-800-GET-LENS (438-5367) Relax, It's On Your Old Frames This is the most common location of your frame size. You may...
  35. How do I Measure My PD (Pupillary Distance)? Print out the PD ruler at 100% without scaling. Print PD Ruler Fold the PD ruler in half along the indicated line. Measure yourself in front of the mirror or have a...
  36. FREE Shipping & Returns. At 1-800-GET-LENS, we know that you want your order to arrive as soon as possible. That's why we expedite every order. We offer FREE standard shipping to all orders...
  37. What is the Total Delivery Time for your order? At 1-800-GET-LENS, we know that you want your order to arrive as soon as possible. That's why we expedite every order, large and small. We offer FREE standard shipping to...
  38. Order Cancellation Cancel your order anytime. Our customer service team is always available to help. Call us at 1-800-GET-LENS (438-5367) or email us, Service@1800GetLens.com
  39. What if my package is damaged when I receive it? At 1-800-GET-LENS we guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your eye doctor's prescription....
  40. What is your refund policy? You will get a prescription you love or your money back, guaranteed. If for any reason you are not completely satisfied with how you see using your glasses or contacts...
  41. Why did I receive a Prop 65 warning? Prop 65, or the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law passed by the state of California for safety regarding plastics in consumable products. At...
  42. How do I sign in if I cant remember my email? No problem. Chat with one of our agents by clicking the Live Help tab on the side of the screen or call us at 1-800-GET-LENS (438-5367) and well help you find your...
  43. How do I change the email or password on my account? Go to your My Account page and click the Edit Account Information" link to change you email address. Click the "Change Password" link to change your password.
  44. Why didnt I get a "forgot password" email? If you cant find the forget password email we sent, check in your junk, spam, or bulk mail folder. To ensure future emails will always make it to your inbox, please add...
  45. How do I order if I wear a different brand in each eye? If you wear different brands in each eye, start by entering the prescription for your right eye. On the product page, select "0 boxes" in the Left Eye (OS) Qty dropdown....
  46. How do I print an invoice? You can print a copy of your invoice from your order detail page or one of our friendly customer service representative can email you a copy. Give us a call at...
  47. What if my eye doctor is outside the United States? You can order contact lenses from 1-800-GET-LENS if your eye care provider is outside the United States. When you get to the Doctor Information page in the checkout...
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